The Index/Builders' merchants/Category/Customer communication
Site experienceSearch and navigationProduct informationPricing and stockDelivery and collectionOrdering and paymentsTrade accounts and self-serviceCustomer communication
Customer communication
How the business helps and keeps in touch: contact routes, chat, emails and reviews.
Counts towards: Buy againSector average–Out of 100
Sector leader–Not yet reviewed
Lowest score–Not yet reviewed
Businesses ranked0Builders' merchants
Category leaderboard
Score out of 100 in this categoryNot yet reviewed
The award
Best customer communicationThe first Index Awards will be announced in March 2027. Current standing is the top three on the category leaderboard above.How The Index Awards work →What is checked
- Help when buying
- Basket reminder and welcome email
- Newsletter frequency
- Review score and count