Which businesses are included?
- Industrial distributors
- Component and parts manufacturers
- Engineering and MRO suppliers
- Packaging and materials suppliers
What does The Index measure?
Five jobs a customer needs a website to do. Each is scored out of 20, giving a total out of 100. For manufacturing & industrial, the journeys can include:
- 1 / 5 · 20 POINTS
Find the product
Search and filters that handle part numbers and technical attributes.
- 2 / 5 · 20 POINTS
Choose the right one
Full specifications, documents and configuration options.
- 3 / 5 · 20 POINTS
See the price and availability
Prices or a clear route to a quote, with stock or lead-time information.
- 4 / 5 · 20 POINTS
Buy it
Ordering online or converting a quote into an order on account.
- 5 / 5 · 20 POINTS
Buy again and self-serve
Repeat orders, order tracking and account documents online.
How is a review carried out?
- 01We visit the business's public website as a customer would, on desktop and on a phone.
- 02We work through the five jobs using real products from the business's own range.
- 03We record what we find with dated screenshots and the pages checked, using four evidence statuses: Detected, Observed, Not found in this review and Not checked.
- 04Checkout and logged-in journeys are reviewed only where access is available and authorised.
- 05A reviewer checks the findings before anything is published.
What the score means, and what it does not
The Index score describes what a customer can do on a business's public website on the day it was reviewed. Each of the five jobs is scored out of 20, giving a total out of 100, using dated evidence that anyone can check. It does not rate the business, its products, its staff or its service, and it is not a measure of size or sales.
Who uses it
- Manufacturers and distributors benchmarking their websites
- Engineers and procurement teams choosing suppliers
Why this matters for manufacturing & industrial
Industrial buyers need exact information before they commit. Missing specifications or a hidden lead time send them to another supplier or back to email.
How we keep it fair
- Every published review uses the same five jobs, from public evidence that anyone can check.
- Not found in this review means we looked and did not see it on the pages checked. It is not proof that a feature does not exist.
- Recommendations are hypotheses to test, not claims about lost sales.
- Existing iWeb clients are represented through a case study, not a public critique.
- If a detail is wrong, the business can tell us and we will check it.
Key terms
- Lead time
- How long an item takes to dispatch when it is not held in stock.
- Configurable product
- A product built to options the customer chooses, such as size or finish.
- MRO
- Maintenance, repair and operations supplies.
Questions about The Index
Is the Manufacturing & Industrial edition live?
Not yet. It is coming soon. No records, scores or reviews are published for this sector.
What will the Index score measure?
The Index score describes what a customer can do on a business's public website on the day it was reviewed. Each of the five jobs is scored out of 20, giving a total out of 100, using dated evidence that anyone can check. It does not rate the business, its products, its staff or its service, and it is not a measure of size or sales.